Скачать или смотреть What Is Service Design Thinking For Strategic Service Planning? - Customer First Leadership

What Is Service Design Thinking For Strategic Service Planning? Are you interested in creating services that truly meet your customers' needs while engaging your team in meaningful ways? In this video, we explore how service design thinking can be a game-changer for strategic service planning. We’ll explain what service design thinking involves and how it helps organizations develop smarter, more responsive service strategies. You'll learn how understanding customer experiences, mapping customer journeys, and working collaboratively with your team can identify pain points and uncover opportunities for improvement.

We’ll discuss the importance of continuous testing and feedback, and how iteration allows your organization to stay adaptable and relevant over time. Additionally, we’ll highlight how involving employees early in the process builds support and alignment with your service goals. For customer service leaders, adopting this approach can foster a customer-centric culture, improve satisfaction, and boost operational efficiency.

Whether you're looking to refine your service offerings or lead your team through innovative planning, this video provides practical tips on conducting stakeholder interviews, creating journey maps, developing prototypes, and using feedback loops to refine strategies. Join us to learn how putting people first can transform your organization’s service delivery and leadership approach.

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About Us: Welcome to Customer First Leadership! Our channel is dedicated to helping organizations build a customer-centric culture and develop essential customer service leadership skills. We cover various topics, including training world-class support teams, handling customer complaints effectively, and implementing customer satisfaction metrics. Our goal is to assist businesses in crafting effective customer retention strategies, creating service level agreements (SLAs), and utilizing technology in customer service.