Fox Racing is your typical success story of a family owned motocross business in the USA, based on innovation, hard work and good quality. Now it's owned by a private equity company that sells Fox Head products, mostly made in China and other Asia countries, in more than 50 countries around the world. Wallets, sunglasses, hoodies, socks, hats, hats, bags, and motorbike gear such as Fox Instinct boots, V1 helmets and Titan and Raceframe protective gear. Our question is whether Fox Racing has dropped the ball with quality and customer support now that they are a multi national corporation. A quick google search certainly finds some riders are happy with Fox gear, but there are quite a few complaints about a perceived drop in quality over the years, according to Fox boot and helmet reviews on forums and social media.
I stopped using fox products around 2013, since then their riding pants have become thinner and their boots are made out of far less durable materials. - J. Farrow-Jones, Facebook
Fox gear is junk. They have a cool logo and marketing, but their products are bottom of the barrel... I do own some Fox gear, but I know there was far better to buy at the time. - JohnnyGrass, youtube comment
All Fox protective gear is poor in the durability department. - BlazeNtrigger thumpertalk forum
A check in our local store revealed that every Fox Racing Comp and Instinct boot was made in China. And again while some riders are happy with their Fox boots, an alarming number report issues when looking at Fox boots reviews. I have been looking at other brands too, and unfortunately Fox is not the only brand experiencing problems as manufacturing is moved to Asia, eastern European countries and even Africa. What about Fox Instinct boot reviews?
Fox Instinct boots, just lost the heel piece on mine on DAY ONE!!!! - jon77 thumpertalk forum
Two rides with Fox Comp 5 boots,the stitching on the boots reared off... even the front of the boots are tearing apart! Several complaints to Fox to replace the boots,but they said that they can repair it but that's it! - Tommy J hellopeter.com
Fox boots are Chinese junk. - CamP thumpertalk forum
My experience with Fox body armour was limited because the zipper broke early on. I checked the label and it had the usual 'made in China'. It seems to be a very common problem looking at Fox body armour Titan reviews on social media... and Raceframe reviews.
The chest zipper is poorly made. It broke after 3 uses. - Amazon Customer, protective gear review on Amazon
And then Fox helmet reviews. My Fox Proframe helmet split competely through after a mild impact against an earth embankment. As usual, the hidden label had the 'made in China' message in microscopic size. Our channel has focused on helmet safety a lot over the past two years, so six months ago, sent Fox Racing the following questions:
QUESTIONS FOR FOX HEAD
One of the applicable standards states the Fox Proframe helmet is tested to 250g with a curbstone anvil test. Is there a reason for the
helmet liner to crack completely through with a very mild impact?
Can you advise on the test samples for your cycling helmets?
E.g. are samples just sent to the certifying authority?
Or are helmets also tested randomly during manufacture?
In this case the helmet began at one of the thinnest parts of the helmet liner. Are the impact tests for relevant helmet standards only conducted on the thickest part of the helmet liner, or also the thinnest?
Fox Racing said this was passed to the relevant department and they would be in touch shortly. Since then? Nothing. Despite repeated email reminders and a publicly released video about this issue. It appears the helmet is well known for cracking open easily, and a quick google search also found this Fox Proframe helmet review where the chin bar broke and caused facial injuries in an allegedly mild crash... apparently it took four months to Fox Head to even respond to this case. Also keep an eye out for rusted brackets on Fox Racing V1 V2 and V3 motorbike helmets. We have had four cases reported to us, in one case there was only 10 hours of use.
And finally just a quick note on support. Much can be forgiven if a manufacturer provides rapid support when there is a quality control issue. We have certainly been disappointed with Fox not even responding to our questions. A quick look through Fox Head's own feedback page shows a significant number of other unhappy customers too. We are still hoping Fox Racing will respond, we will put their reply in pinned first comment for the Youtube video, or in the original post if you are watching this on Facebook.
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