Скачать или смотреть 8/11 Introducing Lyra AI | The Science Behind AI for CX by Chattermill

Dr. Aji Ghose, Chief Data Science & Research Officer at Chattermill, breaks down the science behind AI for customer experience. From rule-based systems to LLMs and Chattermill's Lyra AI, he explores the different approaches to customer feedback analysis - highlighting the strengths, limitations, and ideal use cases for each in the age of AI agents.

In this video, you'll learn about Lyra AI, Chattermill's ML and engineering stack for text analysis. Aji explains its three pillars- Aspect-Based Sentiment Analysis, Observations, and Generative AI - and how they work together to deliver precise and actionable results for customer feedback analysis.

Take the full course and get certified at: https://academy.chattermill.com/cours...

Jump to:
0:00 - 1:40 Introducing Lyra AI: Chattermill's ML and engineering stack for text analysis
1:40 - 2:00 Strategic to tactical insights: Lyra provides high-level trends as well as precise and specific observations
2:01 - 3:20 Lyra AI Advantages: Integration of best practices, contextual intelligence, highly customizable and efficient at scale
--------
About Chattermill:
Chattermill, the Customer Experience Intelligence company, enables leading brands to unlock their customers' reality. Global enterprises like Amazon, H&M, and Uber rely on Chattermill to operationalize CX data. Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories.

Learn more at https://chattermill.com/
---------
Stay connected with Chattermill:
LinkedIn - /chattermill
Community - https://chattermill.com/community
Blog - https://chattermill.com/blog
CX Intelligence Academy - https://chattermill.com/cxi-academy

#cxintelligence #customerexperience #customerfeedback #experienceledgrowth