Learn how to handle critical people using Power Phrases | Communication skills training

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In this professional communication skills training, communication skills training, you will learn how to handle critical people using power phrases.
In today's lesson on dealing with difficult people, Dan exposes The Prophet-- the individual who likes to tell you what you're going to get if . . . (the false prophet), and those who come to you with messages of love that appear to be the polar opposite.

I've indexed this effective communication skills training video for you so that you can jump to different parts easily, and you can also download the free materials that go along with this free lesson on how to handle critical people using power phrases from Dan O'Connor, the creator of the original danger phrases and power phrases list. #dangerphrases #powerphrases #criticalpeople #communicationskillstraining

0:29 What You'll Learn
0:37 Definition
0:50 The Breakdown
1:30 What is a Prophet?
2:29 How to Differentiate Between a Real & False Prophet: The 3 M's
4:33 What to Say Intro
5:19 Non-Verbal Strategies
6:12 First Power Phrase
6:57 Calling Them Out By Name
7:11 4 Power Phrases
7:57 Sentence Structure and Style
11:44 4 More Power Phrases
12:17 How to Cancel The Prophecy
13:47 Prophets with Messages of Love
15:42 What to Say When it's Those We Love
17:02 When to Respond and The Basic Message

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-How to gain the respect and acknowledgement you know you deserve
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-How to deal with difficult people at work--notably bullies, gossips, and people who make inappropriate comments
-How to be seen as the competent professional you know yourself to be
-How to approach your job with confidence and earn the respect of coworkers
-Job interview skills
-How to deliver bad news to a customer
-Communication Skills for Leaders
And many many more
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