Service Keynote: Reimagine Service for the AI Era | Dreamforce | Salesforce

Step into the AI era with confidence. Learn how to activate AI in customer service to reduce costs, empower your teams, and meet customer expectations at scale using the #1 AI platform for service.

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Learn How Automation and AI Deliver Success Now:    • Learn How Automation and AI Deliver S...  

Chapters:

0:00 Introduction
2:40 A new era of service with AI
4:30 Reimagine Service with Service Cloud
5:50 Introducing Einstein Copilot
8:35 Einstein Copilot in Service Cloud Demo
12:37 Scaling self-service with Einstein in Service Cloud
18:30 Productivity with Einstein in Service Cloud
19:45 New agent experience using Einstein in Service Cloud Demo
25:43 Introducing Service Intelligence
32:10 How AAA Uses Salesforce
35:47 Interview with Shohreh Abedi from AAA
44:09 Interview with Grant Riewe with Vibrant
47:45 Golden Trailblazer Service Award
48:30 Closing thoughts


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