Скачать или смотреть Contact Center as a Service - Challenges & Success

Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we've seen the hurdles and are going to share some really innovative solutions.

Listen in as we talk with Jon Arnold, the principal at J Arnold & Associates, and a leading analyst covering the contact center market.

00:00 - Opening and Overvie
01:00 - Introductions
02:44 - Trends in CCaaS from Jon Arnold
18:21 - Implementation Challenges
22:25 - CCaaS Case Studies
30:10 - Question and Answer

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TelcoBridges is a leading provider of carrier-grade telecom software and hardware, dedicated to supporting telecom operators and enterprises worldwide. Discover more about TelcoBridges and their flagship products like ProSBC, FreeSBC, and Tmedia at https://telcobridges.com/

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#contactcenter #telecoms #casestudy