Скачать или смотреть Cabin crew members aren’t always on board as part of the operating crew.

Sometimes they travel as Additional Crew Members (ACM) or Staff on Duty (SOD). They may or may not be in uniform, and can be seated either in passenger or crew seats, depending on the situation. What remains important is that they are treated as crew members. However, passengers are often unaware of these distinctions and may feel entitled to similar treatment if they notice something different being provided to crew members.

In this scenario, a female passenger saw a non-operating crew member being offered a meal uplifted for the cabin crew. Despite an explanation, the passenger insisted on asking for the same meal, leading to a disagreement. After further discussion and clarification, the passenger eventually accepted a different meal option. Situations like these require careful handling and diplomacy to maintain calm and resolve conflicts effectively.
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