Скачать или смотреть phone manners

Your adult students all work in the sales department of a large international electronics company. They have requested that you give them practice with phone etiquette and phone conversations. They specifically request that you give the practice at:

•Answering and signing off the phone
•Ordering goods
•Arranging meeting times
•Dealing with customer complaints
You would like to provide them with a multimedia resource on the class blog that they can engage in their own time, at their own pace.

Take time to think about the skills that you have developed in this module and previous modules. Then share your idea as a post on your blog.