Reg E vs. VISA: Debit Card Error Resolution

As consumer friendly as Regulation E and VISA Zero Liability are, it often seems that the chips are stacked against the card issuer. As soon as the cardholder cries "Fraud!" many institutions are already writing off a loss.

In this comprehensive program, we will examine the chargeback process step by step to uncover what rights the institution has when faced with a cardholder's claim, and how to proceed with an investigation that Reg E mandates. From frontline staff who need to know what information to obtain from the cardholder when a dispute is filed, to the processing team who can protect the institution's rights by filing the correct chargeback code, this program will benefit all who are involved in the process.

Created with MAGIX Video deluxe MX Plus