Скачать или смотреть Workforce Optimization for Customer Service | Allocate work items manually in Channel Management

Provides an overview of allocating work items manually in the Channel Management module in Workforce
Optimization for Customer Service Management.

This video was recorded in the Utah release.

Role required: sn_csm_wfo_workspa.manager

#servicenow #servicenowdemo #channelmanagement #customerservicemanagement

For more information on Channel Management, see:

ServiceNow product documentation:

Channel Management in Workforce Optimization for Customer Service:
https://www.servicenow.com/docs/bundl...
for-customer-service-configurable/concept/configurable-channels-wfo-cs.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/

Your feedback helps us serve you better. Please leave us a comment.