Скачать или смотреть Customers furious after buying from Vroom

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Buying a car online has been marketed as easier and faster, but customers of one nationwide company say they can’t drive their cars once they buy them.

Some customers of Vroom told WAVE Troubleshooters buying a car on the site was effortless, but getting it registered in either Kentucky or Indiana turned out to be a nightmare.

“I saw it online, I’d searched various online services but I settled on Vroom.com because the price was really good,” Patrick Myers said.

He said he always researches his cars all the way down to the wheelbase.

“I typically know more about the vehicle I’m buying than the dealer,” Myers said.

When Myers’ new 2018 Volkswagen Atlas arrived in the first week of October, he said he was more than eager to get behind the wheel.