Скачать или смотреть Using the corrective action feature for a complaint - part 1

A corrective action can be recorded, if required at any time during the life of a complaint, however it is best done after the root cause has been determined. The corrective action feature has an Action Required section in which the details of the required corrective measures are recorded, then this is followed by the Action Taken in which the details of the corrective measures taken with the name of the person who implemented the corrective measures as well as the date and time when they were implemented. Finally, the effectiveness of the of the corrective measures are recorded later on.

There is an interesting feature that permits time-based task notifications to be sent to users, such as asking them to implement the corrective measures, and then to have them respond with proof that they have implemented them.