Скачать или смотреть SOP: Managing your backlog

SOP: Managing your service board backlog.

Timeline -
00:00 SOP: Service backlog management
00:18 Backlog is your friend
00:34 What does managing the backlog mean?
01:08 Start the day in service board
01:26 Don't over-promise
02:17 Next, review all completed tickets
03:02 Move toward allowing technicians to manage themselves
03:30 Massaging the service board
03:45 Sort and sort and sort
04:23 Managing your backlog means managing the service department
04:45 Call to Action

Referenced videos:

Managing Backlog -    • SOP: Managing Your Backlog  

Massaging the Service Board -    • SOP: Massaging the Service Board  


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