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Small Business Owner Dealing With Customer Complaints
Today we are going to talk about how as a small business owner, how do you deal with customer complaints?

It is not a bad thing to get customers complaints, it is a form of feedback that will help better your service in the future. Every complaint are valuable.

The thing that small business owner should do when dealing with customer complaints is taking your emotion out of the context.

The next thing that small business owner should do when dealing with customer complaints is, acknowledge the customer feeling (try to stand on their point of view).

The next thing that small business owner should do when dealing with customer complaints is, sincerely apologised for the negative experience that they experience when they use your service/product.

The next thing that small business owner should do when dealing with customer complaints is, thank customers for raising their concern to you, letting them know that their feedback is valuable to you and your business.

The next thing that small business owner should do when dealing with customer complaints is, let the customers know what have you implemented since their feedback to ensure that future similar problem never occur again.

The next thing that small business owner should do when dealing with customer complaints is, offering customers a token of appreciation.

The next thing that small business owner should do when dealing with customer complaints is, leaving a contact detail for customers should they have further enquiries

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