Скачать или смотреть How Shopify Built a $150B Empire with CX!

🚀 How Shopify Built a $150B Empire by Obsessing Over the Merchant Experience 🚀

In this video, we dive deep into Shopify’s revolutionary approach to B2B customer experience that skyrocketed them to a $150 billion valuation! 💰 Discover the five key CX principles that any business can apply to create raving fans and drive massive growth – even if you’re not in e-commerce. From aligning success metrics to building a powerful merchant community, Shopify’s strategy is a masterclass in customer obsession.

🔑 What You’ll Learn:

Align your success metrics with your customers’ success
Eliminate unnecessary complexity for a seamless experience
Build platforms, not just products
Invest in customer capability building
Transform customers into community members

💬 Let’s Talk: Which of Shopify’s CX principles could transform your business? Drop a comment below – I read and respond to every one!

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Time Stamps
0:00 Introduction
1:10 CX Principle #1 Align Success Metrics with your Customer's Success
2:09 CX Principle #2 Eliminate Unnecessary Complexity
3:28 CX Principle #3 Build Platforms Not Just Products
5:05 CX Principle #4 Invest in Customer Capability Building
6:07 CX Principle #1 Transform Customers from Users to Community Members