Скачать или смотреть What Data Is Needed To Calculate Average Handle Time?

Ever wondered what crucial information goes into calculating Average Handle Time (AHT) for your call center? This video breaks down the essential data points you need to accurately measure and optimize this key performance indicator.

In this insightful guide, you'll discover:
► The foundational metrics that form the basis of AHT calculations.
► How to correctly gather and utilize each piece of data for precise analysis.
► Common pitfalls in data collection that can skew your AHT results.
► The relationship between AHT data and overall call center efficiency.
► Strategies for leveraging accurate AHT data to improve customer service and operational costs.


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