Скачать или смотреть How Breaking Silos Can Transform Customer Experience | Unite Teams & Inspire Collaboration | Etech

Collaboration isn’t just a buzzword — it’s the key to happier teams, smoother workflows, and customers who keep coming back.

In this episode of the Etech Leadership Table CX Podcast, Melissa Wood welcomes Annette Franz, CX expert and Founder of CX Journey, to share her insights on how breaking down silos can strengthen collaboration, boost employee engagement, and create exceptional customer experiences.

They discuss practical strategies for leaders to connect teams, foster authentic communication, and build a culture where collaboration comes naturally.

Expect inspiring stories, actionable ideas, and simple steps that make a real difference for both employees and customers.

00:00 – Understanding Silos and Their Impact
04:20 – Stories of Teams Breaking Silos Successfully
10:15 – Leadership Practices to Encourage Collaboration
18:40 – Tips to Unite Teams & Share Knowledge Effectively
27:30 – How Collaboration Enhances Customer Experience

What You’ll Learn:

✅ How organizational silos form and why they matter
✅ Simple ways to foster collaboration across departments
✅ How thoughtful leadership inspires teamwork
✅ Practical actions to improve customer experience through connected teams
✅ How breaking silos benefits employees and customers alike

Meet the Leaders:

Melissa Wood – Dean of Leadership Development, Etech
linkedin.com/in/melissawoodetech

Annette Franz – Founder and CEO of CX Journey
linkedin.com/in/annette-franz

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