Скачать или смотреть Pirakash T on Working Effectively in a Complex, Ambiguous Environment

How do you launch a new attraction in the middle of a global crisis?

In this podcast, Pirakash T, Head of APAC at the Museum of Ice Cream (MOIC) Singapore, shares how he led the opening of MOIC’s first outpost outside of the United States during the height of the pandemic. He reflects on navigating halted construction, rolling restrictions, and financial uncertainty - all while finding creative ways to adapt a highly tactile experience for a safety-conscious world.

Beyond operations, Pirakash discusses empowering a lean team, leading with transparency across borders, and localising a US-born brand for Singapore. His story serves as a global leadership case study in navigating uncertainty and complexity: showing how conviction, cultural adaptability, and agile decision-making can help leaders not just survive, but succeed, in volatile and unfamiliar environments.

This podcast was created as part of the SGLN Fellowship 2025 Action Learning Project, with thanks to Shirly Guan, Shadab Taiyabi, Michelle Phua, Joey Pang, Sky Quek, and Eugene Teo.