What does CUSTOMER SUCCESS do?!

Customer success is a strategic role that is CRITICAL in B2B SaaS companies (I explain what this is in the video). If you are interested in working in tech, I highly recommend you look into the customer success career path - especially if you are analytical, organized, personable and strategic with a high EQ!!

Sample Interview questions:
- How do you build trust with a customer?
- How would you go about delivering bad news to customers?
- How would you de-escalate a frustrated customer?
- How would you collaborate with the product and sales?
- How would you explain our product to a customer?

My product book recommendations:
Cracking the PM Career Ladder: https://amzn.to/3qlWtPC
Cracking the PM Interview: https://amzn.to/3LhYzYF
Inspired by Marty Cagan: https://amzn.to/36TotD6
The Mom Test: https://amzn.to/3wJ4oKO

My Technology:
Keyboard: https://amzn.to/40dtvRy
Mouse: https://amzn.to/3lhDR3U
Microphone: https://amzn.to/409Y9Lu
Camera: https://amzn.to/3LtVacW
Light: https://amzn.to/3LtVacW

#customersuccess #jobsintech #customersuccessmanager