Скачать или смотреть CommPeak Dialer Tutorial | How to Customize Realtime | Filters, Layouts & Alerts

#DialerTutorial #CallCenterSoftware #RealtimeDashboard

In this video, we’ll walk you through customizing the Realtime page in the CommPeak Dialer. You’ll discover how to apply filters, configure layouts, define alerts, and switch to TV Mode for optimized real-time monitoring.
What you’ll learn in this tutorial:
✔ How to apply filters by desk, skill group, and agent state
✔ How to reset filters and display targeted data
✔ How to choose and apply preconfigured layouts
✔ How to configure alert priorities and assign colors
✔ How to preview and define alert conditions
✔ How to control agent state visibility
✔ How to enable TV Mode for large-screen monitoring
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⏰ Timecodes⏰
00:25 – Accessing Realtime customization controls
00:30– Applying filters (desks, skill groups, agent states)
00:46 – Layout settings overview
00:55 – Choosing a calling mode (manual, dialer, mixed)
01:01 – Applying layouts based on calling types
01:17 – Previewing layout in Full Screen mode
01:28 – Alert configuration overview
01:33 – Example: Agent stays in same state for 5+ minutes
01:51 – Choosing alert priority types (Sorted, Unsorted, Hidden)
02:12 – Assigning alert levels and colors
02:21 – Setting conditions
02:32 – Configuring States tab
02:53 – Activating TV Mode
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⭐️ Need More Help or Want to Learn More?
Visit our Documentation and Developer Hub for more tutorials and guides:
https://support.commpeak.com
Leave a message for the Sales team:
https://www.commpeak.com/contacts#con...
Learn more about communication solutions from CommPeak:
✔ Predictive Dialer – https://www.commpeak.com/services/dialer
✔ SMS and Messaging Platform (TextPeak) – https://www.commpeak.com/services/tex...
✔ Cloud PBX – https://www.commpeak.com/services/hos...
✔ VoIP Services – https://www.commpeak.com/services/voip
✔ DID Numbers – https://www.commpeak.com/services/vir...
✔ LookUp – https://www.commpeak.com/services/lookup
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🔥 Why Use CommPeak’s Predictive Dialer?
Double your call center's reach with predictive dialing bringing together skilled agents, leads, and good timing to transform every conversation into an opportunity.
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🚀 More CommPeak Services to Power Your Communication
✅ SMS and Messaging Platform (TextPeak) – The easy way to manage conversations and campaigns in one platform. Handle messaging at scale, ensure global delivery, and manage customer replies with an omnichannel inbox.
✅ Cloud PBX – A cloud-based phone system fully synced with the way you work. Everything you need to manage business calling at scale: supports teams, connects to your existing tools, provides live monitoring, and keeps operations running smoothly from any location.
✅ VoIP Services – SIP trunking designed for global growth and high call center demand providing secure, high-quality voice connectivity with Premium A-Z VoIP services, flexible routing, and built-in cost management, perfect for scaling high-performance operations.
✅ DID Numbers – Connect globally with DID Numbers. Access DID numbers for global reach, local presence, and cost-effective communication in every market.
✅ LookUp – Validate numbers to reach active leads faster. Stop wasting time and budget on unreachable numbers. Start calling active numbers instead. LookUp helps you reach live leads and run more effective campaigns.
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#CallMonitoring #TVMode #AgentStats #DialerAlerts