Moving to Help Desk: Who, When, and Why

Help Desk is an exciting new workspace in Service Hub, but as a dedicated admin, you want to make sure you understand all the implications before moving to a new tool.

This session is to help you do exactly that.

Join members of the product team who built Help Desk as they talk through:

When to use Help Desk vs the Conversations Inbox vs the tickets board
How to bring teams and processes into Help Desk
Best practices for the change management of support teams moving to Help Desk
Other best practices to keep help desk teams thriving

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