Скачать или смотреть How To Build a Culture of Great Customer Service

Great customer service makes customers love your company. The financial rewards are huge; it's far more valuable to retain a customer than to get a new one. A culture of customer service can also make your team happier and more loyal. How can you make this happen for your company?

Hear from panelists including:

Amy Muller (Director of Community & Customer Success, Automatic)
Cesar Arreola (Head of Customer WOW, Desk)
Ashley King (Customer Support Manager, 99designs)
Travis Swientek (Software Developer with Mailgun, Rackspace)

Moderated by Ben Congleton (CEO, Olark)

Event produced by Rackspace and Olark and filmed at Geekdom San Francisco on September 9, 2014.

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