Скачать или смотреть Jeevarajan Kumar - D365 Field Service 101

Looking to streamline your field operations? In this session, we’ll walk you through the fundamentals of Microsoft Dynamics 365 Field Service (D365 Field Service)—your go-to platform for managing work orders, technician scheduling, and service delivery from start to finish.

Learn how organizations are using D365 Field Service to optimize field operations, reduce downtime, and boost customer satisfaction with real-time scheduling, agreements, and mobile capabilities.

📦 What’s covered in this session:

Introduction to D365 Field Service

How to create and manage work orders

Using resource scheduling to optimize technician dispatch

Managing service agreements and SLAs

A hands-on look at the mobile app experience for field technicians

Whether you're just starting with Dynamics 365 or want to enhance your existing field service operations, this session gives you the insights needed to run a smarter, more connected service business.

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📚 What You’ll Learn

Core features and benefits of D365 Field Service

How to manage service lifecycle—from scheduling to completion

Best practices for resource optimization and field mobility

How to leverage agreements and SLAs for consistent service

Real-world use cases and practical deployment insights

This session is ideal for IT admins, service managers, consultants, and business users looking to improve operational efficiency using Microsoft Dynamics 365 Field Service.

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