Скачать или смотреть Power of AI in CSAT Surveys: Enhance Customer Support and Sentiment Analysis with Support Logic

https://sxlive.com/seattle We explore the immense power of artificial intelligence (AI) in Customer Satisfaction (CSAT) surveys and how it can revolutionize customer support and sentiment analysis. Have you ever struggled with low survey return rates or felt like you were only getting a fraction of your customers' true experiences? With Support Logic, an advanced AI system, you can uncover the full picture of your customer base. By incorporating live, real-time data from support cases, Support Logic provides a comprehensive 100% view of what's happening with your customers.
Training the AI is crucial to ensure accurate results. We delve into the process of feeding the AI with basic assumptions and behaviors to avoid false signals. A fascinating example reveals how negative sentiment was an eye-opening discovery, prompting a shift from reactive to proactive customer engagement. Discover how Support Logic mines unstructured data from support interactions, analyzing case history and context, allowing for a holistic understanding rather than relying on isolated moments.

Website: https://www.supportlogic.com/
YouTube Channel: @SupportLogic
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