Скачать или смотреть Behind the Smile: The Realities of Emotional Labor

Book title: The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschild

This podcast provides an analysis of "emotional labor" in the workplace. It explores how people, particularly those in service roles, are expected to manage their emotions to fit the needs of their employers and customers. The author uses examples from various industries, including airlines, bill collection agencies, and healthcare, to illustrate how this expectation impacts individuals, their sense of self, and their work experiences. The text examines the pressures and contradictions inherent in performing emotional labor and the social and cultural factors that contribute to its prevalence. It also considers the broader implications of emotional labor for work-life balance, gender roles, and the changing nature of social interactions in a commercialized society