Скачать или смотреть [Go Wrong • 02] Spot the Real Problem: Separate Symptoms from Root Causes

Root cause analysis at work: how to separate symptoms vs root cause to solve real workplace performance problems. Learn a simple, practical problem diagnosis framework using the Skill–Will–Systems model to stop misdiagnosing issues. Walk away with clear steps to find the real problem, improve problem solving skills, and solve workplace issues that actually stick.



What You'll Learn:




• How to quickly distinguish symptoms (what you see and feel) from true root causes (what’s actually driving the issue)


• A simple, repeatable workplace problem diagnosis framework you can sketch in minutes


• How to use a visual “root-cause map” to organize clues and avoid jumping to solutions too early


• How to apply the Skill–Will–Systems model to real workplace performance problems


• Practical questions to pinpoint whether you’re dealing with a skill gap, motivation issue, or systems barrier


• Common misconceptions that lead to misdiagnosing problems and wasting time, money, and effort


• How to translate your diagnosis into one small, concrete action you can take this week


• How to build a habit of writing down key insights so you remember and act on them




📚 What You'll Learn:




• Use a simple root-cause map to clarify the core issue in under 5 minutes


• Identify whether a problem is skill-based, will-based, or systems-based


• Apply diagnostic questions to a current team issue this week





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This chapter is part of a 10-chapter course. Get full access to all chapters, plus exclusive content, at owlup.co (https://owlup.co)



📖 From the "When Things Go Wrong: Conflict and Underperformance" course on Owl Up