Скачать или смотреть How do you evaluate problem-solving skills in agents?

Uncover the secrets to effectively assessing problem-solving abilities within your customer support team. This video dives deep into practical strategies that go beyond basic observation, helping you build a team capable of tackling complex customer issues with confidence.

In this insightful guide, you will learn:
► Key indicators to look for when evaluating an agent's problem-solving aptitude.
► Practical methods for assessing problem-solving skills, including interview techniques and real-world scenarios.
► How to provide constructive feedback that fosters continuous improvement in your team's issue resolution.
► The importance of a structured approach to problem-solving evaluation for consistent team performance.


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