IT4IT & CSDM: Through the Looking Glass

The IT4IT™ and CSDM models are two views into the same house.

One is a Digital Product Portfolio Management and DevOps toolchain template. The other defines IT Service Management starting from the perspective of how teams engage with customers.

Understanding either one adds value to your understanding of the other.
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In this video, Dan Warfield (Managing Digital) and Mark Bodman (ServiceNow) talk about how the models are the same, how they're different, and how both help us understand value delivery in technology.

Mark and Dan work together in The Open Group's IT4IT forum, creating new content together with experts from around the world.

We would love to get your feedback in the comments!

00:00 - Intro
01:08 - Exploring CSDM
01:41 - CSDM Personas
04:56 - Focus on teams in CSDM
08:14 - CSDM Offerings vs. IT4IT Offers
08:46 - Catalogs in IT4IT
12:47 - Is a server a digital product?
15:14 - Finding the right business service offer
19:22 - What makes CSDM hard to understand?
20:11 - Mapping IT4IT Portfolios in CSDM
22:02 - What are all these CSDM portfolios?
23:06 - What is CDM?
25:00 - CSDM for ISVs and developers
27:36 - Architecting products for CSDM
30:44 - Making sense of IT4IT, for ITSM experts
34:07 - Mapping CIs to business impact
35:51 - Mapping CIs is WIP
38:11 - No free lunch. No one-and-done.
39:20 - Life after War Rooms
42:53 - Thanks!