Скачать или смотреть How Can Active Listening De-escalate Customer Complaints?

Ever wonder how powerful listening can turn a heated customer complaint into a calm, resolved interaction? This video dives into the essential skill of active listening and how it's your most effective tool for defusing tension in any customer service situation.

Discover how active listening can transform your customer interactions:
► Learn the core principles of active listening that build trust and rapport.
► Understand how to validate customer emotions without necessarily agreeing with their premise.
► Identify key phrases and techniques to show empathy and understanding.
► Master strategies for guiding a conversation towards a resolution instead of confrontation.
► Prevent minor issues from escalating into major problems with effective communication.


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