Скачать или смотреть Operational Brilliance in the Age of Disruption

Welcome to CTN! In this episode, Sanjog Aul talks with Greg Flanik, Vice President of Operations/COO at Baldwin Wallace University, about how businesses can stay strong during tough times like pandemics and other global disruptions. They discuss how companies can use technology, build a flexible team, and plan ahead to keep things running smoothly and grow, even when things get unpredictable. Greg shares practical strategies from his experience leading operations and technology teams.

Panelist:

*Greg Flanik*, Vice President of Operations/COO, Baldwin Wallace University

Timestamps:

0:00 - Introduction
0:13 - The impact of global disruptions on businesses
1:18 - Greg Flanik shares how his organization adjusted to disruptions
4:16 - Using technology to help people adapt quickly
5:00 - Lessons from managing both technology and operations
7:10 - How the university moved 75% of classes online in two weeks during the pandemic
10:04 - Is everything back to normal now, or is more resilience needed?
10:46 - Managing remote and hybrid teams
15:10 - Making sure operations teams are ready for future challenges
17:04 - Using AI and data to predict what’s next and improve operations
20:18 - Managing risks and finding new ways to grow using data
24:00 - How technology keeps changing and what businesses need to do to keep up
34:02 - Keeping operations secure in times of change
37:32 - Lessons learned from a ransomware attack and how to recover quickly
41:00 - How data can help drive positive changes in business
46:10 - Tips for staying ready for the next big challenge

Key Learnings:

➣Using technology for resilience: Businesses need to be able to adapt quickly with the right systems in place.

➣Pandemic lessons: Moving everything online quickly is possible if you have the right mindset and tools.

➣AI and data: Using AI to predict what might happen next helps businesses plan better.
Security: It’s important to invest in protecting your systems, but you also need a plan to recover quickly when something goes wrong.

➣Talent management: Building a strong, adaptable team is key to surviving and thriving in uncertain times.

Verbatim Quotes:

➣Greg Flanik: “Technology should be as easy as flipping a light switch—people only notice when it doesn’t work.”

➣Greg Flanik: "People are resilient, and even during global disruptions, they find ways to adapt and keep going."

➣Greg Flanik: “We moved 75% of our instructors online in two weeks during the pandemic. It seemed impossible, but we did it.”

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