Скачать или смотреть Adrian McDermott (Zendesk) on The future of customer experience | TNW Conference 2018 |

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Every industry and software technology seems to be infatuated by artificial intelligence while simultaneously fearing the possibility of machines replacing human jobs. But there's a softer side to AI. The future is proactive. Companies need to analyze data to anticipate problems before you even know you have one. Relying on Artificial Intelligence to solve mundane problems leaves room for companies to have authentic, connected conversations and to deliver in the ways customers desire.

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