Скачать или смотреть Defining the Continuous Improvement Organization - Part 1

🎧 Begin With the End in Mind: What “Good” Looks Like in a CI Organization

In this episode, we step back from the tools and talk about why we do continuous improvement in the first place. Inspired by Habit #2 from Stephen Covey’s 7 Habits of Highly Effective People, we explore the big-picture goal: building an organization that lives and breathes continuous improvement—from top leadership to frontline employees.

We’ll walk through six key indicators of a high-functioning CI organization:

1. Culture
2. Customer alignment
3. Processes & systems
4. Internal Metrics
5. Leadership and support
6. Outcomes

You'll hear insights from The Office (yes, Jim Halpert makes an appearance!) and Amazon CEO Andy Jassy on customer obsession. This is the vision that gives all those Lean Six Sigma tools real power.

Whether you're a CI leader or just getting started, this episode helps you anchor your strategy in purpose.

Link to "The Seven Habits of Highly Effective People" https://amzn.to/3GucRcf (I get a commission!)

👇 Watch the referenced clips:
📎 Jim Halpert – The Office (Pilot episode):
   • First Aid Fail - The Office US  
📎 Andy Jassy on customer reviews (Amazon CEO):
   • Видео