Скачать или смотреть 【DSE英文 Paper 3】Reply to a letter of complaint - Video 1 教你怎樣回覆一封投訴信【香港免費英語學習網站】

_【DSE English】覆投訴信 English Paper 3 - How to write a reply to a letter of complaint? 10 Tips
1. Thank your reader
2. Express regret
3. Apologise when you’re at fault
4. Defend your company
5. Refer back to the letter
6. Keep it polite and professional
7. Make the reader see your point of view
8. Keep it formal
9. Be specific
10. Invite your reader to contact you

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DSE英文Reply to a letter of complaint - Video 1 教你怎樣回覆一封投訴信
0:00 開場白
0:26 Tip 1 Thank your reader
0:59 Tip 2 Express regret
2:22 Tip 3 Apologise when you’re at fault
2:53 Tip 4 Defend your company
4:16 Tip 5 Refer back to the letter
4:49 Tip 6 Keep it polite and professional
5:58 Tip 7 Make the reader see your point of view
6:48 Tip 8 Keep it formal
7:22 Tip 9 Be specific
8:00 Tip 10 Invite your reader to contact you #DSE_免費筆記_Eng