Скачать или смотреть Customer Service Essentials - Technology (CSE09)

We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes.

What would happen if you put an electric motor on the menu of the local Chinese restaurant though? Would those customers be as thrilled?

Unlikely. Now, this may sound far-fetched, but you’d be surprised how often technology is used incorrectly. Instead of helping, it makes jobs harder for staff and drives customers away from businesses.

When technology is used well, though, it can work wonders for a company, adding excitement, reducing workload and improving communication with customers.

But with so much tech out there, how do you choose what to use?


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