Oracle NetSuite - Case Management Webinar

NetSuite Case Management

NetSuite’s case management feature comes bundled with every NetSuite account. As an integrated part of your system, it allows your customer service team access to the information they need to help support your customers. Also, you can choose to create a customer portal which will allow your customers to access the information they need whenever they want.

Join Michelle Cronje, our own support team leader who will take you through the features of case management in NetSuite, how to use it, and the customer insights you can obtain.

We will be covering features such as Defining your rules, using emails for case capture, setting up cases online, managing, closing and escalating cases, and monitoring the team’s performance.

------------------------------------
Liberate I.T. is dedicated to selling, implementing and supporting NetSuite.

We were founded in 2011 by people with extensive experience in ERP implementations, and has grown to be represented in 5 major cities across Australia and New Zealand. Our experience has shown us all the success and challenges of the traditional approach of selling and implementing ERP solutions, and from our experience we’ve developed our way of doing things. We’ve now built up a stable of over 30 NetSuite specialists, with many having NetSuite Industry-specific skillsets.

For more information on anything in this video, or anything NetSuite related contact us here:

[email protected] | www.liberateit.com