Скачать или смотреть Your Customer Service Erodes When Ego Creeps In

"We grow numb to the uniqueness of every one of these situations for our client... because we've done it a million times."

You've run a thousand jobs but for a client, this is their first.

Oover time, slowly, your level of service erodes. Not because you stopped caring, because you stopped seeing it through their eyes.

You forget to communicate., you skip explaining the process, you don't keep them updated. Not because you assume they know, you just forget they don't.

The controllables start slipping., and your client experience is not what you think it is anymore.

The reality is, we start treating clients like they've been through it a million times too and that's where trust quietly walks out the door.

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#clientexperience #leadership #businessowners #customerservice #bluecollar