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Discover The 4 Emotions You Need To Make a Killer First Impression:
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And for more on Dealing With Conflict, check out Charisma University: www.charismaoncommand.com/c-university
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**Hello! Adding this in because some people missed the video on How To Stop People From Talking Over You. This is Ben! I'm the guy in this video. I founded Charisma On Command with Charlie four years ago. You can catch a bit of my story towards the end of this video when I introduce myself. Charlie is still creating videos! He's going to release his next one on Monday. Hope that clears things up a bit :-)
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Have you ever had a tough conversation in front of you and not known exactly how to handle it?

Maybe it was with your boyfriend or girlfriend, amongst friends or roommates, with your family, or at work.

Difficult conversations are stressful because if you handle them poorly, it can do irreparable damage to your relationship or your career. And we never get taught how to do it correctly!

So in this video I go over the principles you can apply to make almost any difficult conversation go well for you. You don’t need to use all of these in all situations. What I want to do is arm you with options so you can choose the right tool for whatever situation you're in.

00:36 3 things to consider BEFORE tough conversations and difficult conversations
00:42 Draw your line. Define what's acceptable and what's unacceptable.
02:20 Thinking things through as if you're the other person
03:38 Set the tone that YOU want the conversation to have
04:10 Things to consider DURING a tough conversation
04:30 State facts and feelings to prevent someone from being defensive
05:30 What to do when someone is making jokes at your expense that you don't like
06:48 Go on the record early so that a tough conversation isn't a surprise
08:11 Have mutual understanding and don't assume about what the other person is thinking
08:50 What to do when you're the one who made a mistake or how to receive feedback
12:05 How to handle emotionally charged conversations and have confidence
13:50 How to calm down a tough conversation that is getting heated
15:40 A more formal introduction!

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Website: http://www.charismaoncommand.com
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