Скачать или смотреть Why Global ISO Contact Center Audits Must Come Before AI

This video explains The ISO 18295 Roadmap and how government and public-sector contact centers can build service readiness before AI and digital modernization. Learn why AI does not fix broken processes, what ISO 18295 readiness really means, and how a structured audit and governance approach improves customer service quality, accountability, and compliance.

You’ll see how readiness standards help reduce risk, support procurement, and prepare contact centers for automation, digital front doors, and AI—without sacrificing service consistency or public trust.

Designed for government leaders, CIOs, CX leaders, contact center managers, and outsourcing providers responsible for modernization, certification, or service performance.

YouTube Timestamps
0:00 – Why AI Fails Without Readiness
0:40 – What ISO 18295 Is (Plain Language)
1:40 – The ISO 18295 Roadmap Explained
2:45 – Readiness vs. Technology
3:45 – Process, People, and Governance
5:00 – How Audits Improve Service Quality
6:10 – Preparing for Certification
7:30 – Why Governments Use Readiness Standards
8:45 – Next Steps for Leaders