How to Handle Angry Restaurant Customers?

How to Handle Angry Restaurant Customers?

If you're ready to own your restaurant on your terms and not get owned any longer, put your info here and we will review your restaurant with you on a Restaurant Review call: https://getunsliced.com/apply

If you're ready to own your restaurant on your terms and not get owned any longer, put your info here and we will review your restaurant with you on a Restaurant Review call: https://getunsliced.com/apply

Dealing with angry or combative customers is one of the biggest challenges in the restaurant business. From unmet expectations to perceived disrespect, these situations can escalate quickly if not handled correctly. Detailed in this video is restaurant-specific de-escalation strategies using the proven HOST method—Hear them out, Offer a solution, Solve the issue, and Thank them. These steps, paired with advanced techniques like the inversion dynamic and setting boundaries, can help calm even the most difficult customers while maintaining professionalism and protecting your business.

Unsliced is the result of 20 years across over 12 restaurants and 300+ employees. These stategies prevent conflicts before they arise and will help you manage them effectively when they do. You’ll learn how to train your staff to respond appropriately, defuse tense moments, and ensure that your restaurant remains a welcoming space for all. Whether you’re a seasoned restaurant owner or just starting out, these tips will help you create a safer and more profitable environment.
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