Скачать или смотреть A Not So Ancient Chinese Secret...

Different cultures have different ideas of what is acceptable. If you have never experienced China, you might interrupt the Chinese idea of personal space (which is very close) as rude. In the over populated cities of China people have to get comfortable with cramming themselves into trains, buses and sidewalks. So when they jump out of their seat on the plane and rush to the front from the back, they are not being rude, they are just doing what is the norm in their culture. So what does this have to do with customer service? If you want to deliver a great customer experience it's important to understand that different people live by different standards than you. A person from rural India will think the service at McDonalds is amazing, while someone living in Upper West Side Manhattan would have a different opinion of fast food service. So no matter who your customer is, treat them like there the most important person in the world. If there is something you would do with your store or with your employees today if you knew that Queen of England was going to visit tomorrow, Do it now. Because the reality is, your paying customers are more important than any celebrity.
I want to help improve customer service in America. The reason is two fold, one, I am sick of receiving poor customer service. Two, businesses across the country are losing revenue opportunities that can be fixed with simple customer service techniques.