Скачать или смотреть The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes | Onboarding Therapy #6

🎙️ The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes | Onboarding Therapy #6

👉 In this episode of Onboarding Therapy, we're joined by Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to discuss how AI is reshaping customer success. We explore the current reality of AI adoption, common barriers for CSMs, and actionable career advice for navigating the future of customer success.

🔑 Key topics:
→ How AI fits into the customer success role today
→ Challenges and opportunities for using AI in CS
→ Investing in infrastructure to leverage AI effectively
→ Career development tips for CSMs and leaders
→ Why aligning with AI-forward companies matters

⏱️ Timestamps:
00:00 - Welcome to Onboarding Therapy
00:45 - Introduction to Daphne Costa Lopes
02:15 - Current state of AI in customer success
06:30 - Infrastructure challenges in AI adoption
12:15 - The role of experimental teams in AI testing
16:40 - Breaking the stigma: AI as an intern, not a replacement
20:30 - Career growth through AI experimentation
26:00 - The importance of aligning with AI-forward companies
30:40 - Advocating for yourself as a CSM
36:20 - Final thoughts and connecting AI to customer value

Subscribe for more Onboarding Therapy episodes and to level up your customer onboarding strategy! Have a specific topic you want us to cover? Drop it in the comments and let us know!

🎯 More about Daphne Costa Lopes:
Connect with Daphne on LinkedIn:   / daphnecostalopes  
Check out Daphne’s newsletter and podcast, This is Growth: https://thisisgrowth.media/

📚 Resources:
Read the full writeup from this episode: https://arrows.to/onboarding-therapy-...
Find more tactical onboarding and customer success resources: https://arrows.to/guides?utm_source=y...
Get a personal demo of Arrows: https://arrows.to/demo?utm_source=you...
Create a free Arrows account: https://app.arrows.to/signup?utm_sour...
Follow Arrows on LinkedIn:   / arrows-to  

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