Скачать или смотреть ACCA BT Course - Chapter 19: Individual, Group & Team Behaviour

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This video focuses on individual, group, and team behaviors within organizations, discussing their importance for effectiveness and success. It begins by recognizing that understanding individual behavior is crucial, emphasizing how motivation, perception, attitudes, and personality influence employee performance. Motivation relates to personal drive, which can be affected by factors like rewards or job security. Perception is about how individuals interpret messages and experiences, which can differ among employees. Attitudes are individuals' feelings and behavioral tendencies toward various subjects, while personality encompasses emotional responses and attitudes that shape behavior.

Next, the video explains role theory, which suggests that an individual's behavior depends on others' expectations. Individuals will adjust their behavior to meet these expectations in situations like job roles. There are specific terms within role theory, such as role behavior, role set, and role signs. Role behavior pertains to the expected actions linked to a position; role set describes the network of people that respond to someone's role; and role signs are visible indicators, such as uniforms, that signify one's position in an organization. Challenges such as role ambiguity, role conflict, and role incompatibility arise when individuals are unclear about their roles, face contradictory expectations, or experience mismatches between internal and external expectations.

Moving to group behavior, a group comprises individuals who recognize themselves as part of a collective. Important characteristics of groups include a sense of identity, loyalty among members, and a common purpose that drives the group's actions. Groups can be informal, formed voluntarily for social interaction, or formal, created to accomplish specific tasks as determined by an organization.

The video outlines three types of behaviors members may exhibit within a group: assertive, aggressive, and passive. Assertive behavior involves clear, respectful communication without infringing on others' rights, while aggressive behavior disregards others' rights and can lead to conflict. Passive behavior entails yielding to others, often minimizing one's own rights. Using examples, the text illustrates how different managerial styles reflect these behaviors in practice.

In summary, the video highlights the significance of understanding individual, group, and team behaviors in organizations. Motivation, perceptions, attitudes, and personalities play crucial roles in determining performance. Role theory helps explain how expectations shape behavior, while the nature of groups—informal or formal—affects member interactions. By recognizing assertive, aggressive, and passive behaviors, managers can foster a more effective organizational environment.

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