Скачать или смотреть Tuesday Talk: Caregiver Best Practices with Jessica Schultz

Jen Chaney, Senior Vice President of Franchise Development and Sales, talks with Jessica Schultz, Director of Franchise People Strategy, discuss best practices for caregiver recruitment and retention at Right at Home. Jessica emphasized the critical importance of continuous recruitment, with a focus on retaining caregivers to sustain and grow the business. She highlighted the use of an applicant tracking system (ATS) to streamline the hiring process and the importance of effective job postings and marketing strategies. Jessica also describes the Caregiver of the Year program, which recognizes exceptional caregivers, and the role of Caribou Care in engaging caregivers through a gamification process. Jessica noted the importance of promoting the Caregiver of the Year program and encouraged franchise owners to nominate their top caregivers. The average caregiver tenure is around six months, but can vary significantly.

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00:01 Intro & Background - Jessica Schultz, Director of Franchise People Strategy
03:19 Importance of Recruiting and Retaining Caregivers
05:16 Caregiver Hiring Process
08:05 Best Practices for Hiring and Recruiting Caregivers
09:30 Applicant Tracking System and Why It's So Important
11:53 Job Posting Resources
13:04 Staying Current with Best Practices from Corporate
14:30 Caribou Care and Caregiver Recognition
16:46 Measuring Caregiver Recruitment and Retention Success: Performance Coaches
20:00 Training Caregivers
21:33 Caregiver of the Year Program
24:41 How Do Owners Keep the Caregivers First
26:38 Caregiver Target Demographic
30:30 Average Tenure of a Caregiver

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