Broken (and "Fixed"): Hornady Auto Charge Pro Powder Measure - Won't Zero or Calibrate

Didn't plan on this video...and it was a result of turning on the new Hornady Auto Charge Pro for the first time and watching the digital output "dance" for me.

As soon as I turned on the unit, it would not zero (either by touching ZERO) or stop a negative drift (as you see in the video). Couldn't figure out why. Tried to calibrate it per the instructions (as it calibrates slightly differently than its predecessor). Nothing worked and I thought I was revisiting 2012 again (similar thing happened with the LnL Bench Scale as well). Tried everything to no avail.

Then decided I was not going to do an RMA to Hornady (based on what happened time wise in 2012 with the Bench Scale) and would just return it to Midway. Initiated my Midway return and printed the shipping label.

Decided to call Hornady anyway (as someone will ask why I didn't contact them) and talked to a nice, calm guy (I was a bit less calm), but still nice as he was the messenger, not the cause of my problems. He thought I was trying to calibrate it like the previous model, assured him I was doing it correctly as I read back the instructions to him I was following. That left him quiet with only being able to say "sounds like you need to send it in to us to look at". I thanked him for the option, but declined and said I'd be returning it to Midway.

On a side note, once I mentioned the "press fit" of the red top plate was nothing like the previous model that had a post, that caught his attention. He said it should not be a press fit and should be more loose. Thanked him for his help and went back to what I was going to do.

Decided to pinch the two halves of the underside of the red plate and BINGO. That did the trick. Now I can hold zero and I'm able to calibrate with both the 10g and 50g weights with a PASS. I'm sure others will have this issue so I hope they see this before returning the product like I was about to.

So much for that QC sticker on the bottom. No way this passed quality check unless they were using another red plate to test with. Oh well, back to goodness now.