2024 Gage Award Honorable Mention | Harris Health System - MVP Initiative for High-Risk Patients

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At Harris Health, Multi-Visit Patients (MVPs)—defined as patients with 10 or more emergency department (ED) visits in the past 365 days—accounted for 0.7 percent of all ED patients and 8 percent of all ED visits. To decrease avoidable utilization, improve throughput and safety, and help an under-resourced population obtain care, the health system in 2020 leveraged the MVP Method, created by Amy Boutwell, MD, MPP. Harris Health trained ED physicians, along with nursing, psychiatry, and care management staff, to become program champions.

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