How Volvo Car Stor-Oslo more than doubled service booking conversion with Autoflows

In the competitive world of car dealerships, efficiency is paramount. Every customer interaction holds the potential to cultivate trust and loyalty, ultimately driving sales and service revenue. But for dealerships with high customer volume, manually following up with customers for service appointments can be a time-consuming and often inefficient process.

This was the very challenge faced by Volvo Car Stor-Oslo, a leading dealership group with three locations across Norway. With a robust aftersales department of 130 employees, managing customer follow-up for service appointments presented a significant administrative burden.

We spoke with Helge Bekkebråten, Head of Aftersales, and Therese Schwartz Guldbrandsen, Workshop Coach, to dive deep into how Volvo Car Stor-Oslo managed to streamline their aftersales operations and achieve a remarkable 150% improvement in service booking conversion rates with Autoflows.