Скачать или смотреть AI's Flexibility Challenge: Why Case Studies Fail in Modern CX

The inherent flexibility of AI, unlike older technology, means that case studies from one company are no longer applicable to another, even when both perform the same function, says Andrew Griffiths, EVP of CX + BPO Advisory at Outsource Consultants, during his conversation with Catherine Ripley of Symplicity Communications.

This is because the effectiveness of AI depends on factors unique to each business, such as the nature of customers, the data set, and the location of employees, which impacts AI readiness.

Connect with Andrew:   / revenuegrowththroughcx  
Connect with Catherine:   / catherineripley0813  

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