How to enable self-service in BMC Helix ITSM by providing relevant knowledge articles

Описание к видео How to enable self-service in BMC Helix ITSM by providing relevant knowledge articles

Watch this video to learn how to enable users to resolve issues on their own, by providing relevant knowledge articles.

For more information about this topic, see the BMC Online Documentation Portal at https://docs.bmc.com/docs/display/its...

Next, watch the Using knowledge articles in BMC Helix ITSM to resolve issues on your ownvideo to understand how the end-users benefit from this feature in    • Видео  

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Video author: Pratik Goswami

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