Building High-Performing Teams: A Conversation with Jordan Ciervo!

Building High-Performing Teams: Leadership, Efficiency, and Growth

Ever wondered what it takes to transform a team into a powerhouse of productivity and accountability? In this episode, Ian Bishop, The Rev Ops Coach, chats with Jordan Ciervo, a Chick-fil-A operator who went from college intern to managing multiple locations with an impressive team of around 250 employees! If you ever need to know how to run a multi-million dollar business full of teenagers, Jordan is your guy.

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🌟 What We Discuss:

✅ Jordan’s Journey: Learn about his path to success, starting with an internship and building a thriving business with a predominantly part-time workforce.

✅ Managing a Large Team: Discover how Jordan tackles the challenges of high turnover and flexible scheduling while keeping employees engaged and accountable.

✅ Hiring Strategies: Jordan dives into his selective hiring process and shares tips on attracting and retaining top talent, emphasizing the importance of a solid onboarding experience.

✅ Leadership Structure: Find out how Jordan evolved from doing it all himself to empowering eight direct reports, focusing on personal development and independence.

✅ Tracking Metrics: Explore the data-driven approach Jordan uses to monitor performance, including key metrics like food safety and customer experience, and how he makes adjustments in real-time.

✅ Capacity and Efficiency: Jordan discusses innovative strategies for increasing operational capacity while maintaining quality service during peak hours.

✅ Promoting from Within: Learn about his philosophy on leadership development and the importance of creating a culture where team members can grow from entry-level to leadership roles.

✅ Effective Vision Communication: Understand how Jordan keeps his team aligned with the company’s vision and why employee engagement is critical for success.

✅ Handling Growth: Jordan shares his insights on navigating the challenges of managing multiple locations and the importance of staying connected with his team.

📈 Why You Should Watch: Whether you’re managing a large operation or just getting started, this conversation is packed with actionable insights that can help you build a strong, accountable team ready to drive success.

If you found value in this discussion, don’t forget to like, share, and subscribe for more tips on building effective teams!

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Related Topics:

Team management
Leadership development
Employee engagement
Effective hiring processes
Operational efficiency
Business growth strategies
Empowering employees
Delegation techniques
Vision and culture building