Rheem Water Heater Pilot Light Issue

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This is a video discussing the issues with Rheem Water Heaters and quick way to tell if your heater is having the same issues as many other Rheem owners. I have found many folks on the internet complaining of issues with Rheem water heaters produced in the last few year, with most failing around the 12 month mark. I have had no luck contacting their warranty call center, other than waiting for an hour only to be disconnected. I have tried emailing, web site contact and social media. No one seems to be able to help with this issue.

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In full fairness, I wanted to report that I finally got ahold of someone helpful at Rheem today (thanks Amanda). No wait time and she was able to help. I explained my issue, she told me she was sending my order to "the warehouse" and they would send me an email when it shipped. I thought sure they will. Before the end of the day, I had a FedEx tracking number and an invoice for what appears to be the correct gas control valve. I will update once received. Of course, this was after 5 days of "a technician should be with you in the next 59 minutes", daily emails, daily social media contacts and a lot of frustrations.